New year, new…set of enterprise initiatives. The low-hanging fruit of easy CX wins has been picked, but 2025 offers a silver lining for bold CX leaders. Industry players share their thoughts about ...

This last factor, the growth of the machine translation market, is significant. Market Research Future valued the technology at $1.9 billion in 2023 and expects it to reach $3.9 billion this year and ...

Different types of answering machine detection technologies include rule-based systems, machine learning algorithms, and hybrid approaches combining both methods. In the past 18 months artificial ...

AI is a tool to deepen human connection, not replace it. Support isn’t about technology for technology’s sake. It’s about creating meaningful, trust-driven interactions at scale. AI allows companies ...