While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.

A ransomware attack against a software vendor has pushed the coffee chain to temporarily rely on manual scheduling to ensure ...

Of the consumers planning to order out, a majority just said it was easier and a third said it’s cheaper or equal to the cost ...

Comparable sales headwinds haven’t slowed Jack in the Box’s growth, with the brand opening more stores than it closed for the ...

Nick Scarpino, who has worked in various marketing roles at Portillo’s since 2015, will succeed Yorgo Koutsogiorgas in ...

In his first months as the chain’s VP of innovation and growth, Anthony Amoroso helped create new menu items like Rigatoni al ...

Marika McCauley Sine, who previously served as Mars’ global vice president of sustainability and chief sustainability officer ...

What does customer experience mean at a restaurant? Customer experience (CX) in restaurants encompasses every aspect of the ...