Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

Amazon Connect integrates generative AI, enhancing customer segmentation and interaction quality. Omnichannel expansion. New ...

Digging into the mind of the consumer to understand what’s most important to them going forward. What will resonate? What ...

5 Digital Shopping and Customer Experience Trends for Big Brand Wins in 2025 Q&A with the Salesforce CEO, who shares a different take on AI agents than most you've heard so far. Instead of our own ...

The Federal Trade Commission (FTC) issued last month a new “Click to Cancel” rule to simplify the process for consumers to cancel subscriptions and recurring payment plans. The rule, takes ...

The past few years have seen brands push the boundaries of marketing innovation across industries. From harnessing the power of AI to creating immersive experiences, this year’s top marketing ...

Ron is the Vice President of Global Marketing at Bluebeam, where he oversees the global marketing strategy for Bluebeam. Close’s professional trajectory spans globally, having worked in ...

AI and brand identity. When integrating AI in customer experience, you must respect a brand’s core values. AI should enhance, not replace, the human elements that customers appreciate most.

AI-driven insights. AI-powered real-time feedback tools capture and analyze customer responses instantly and help businesses improve customer experience. Sentiment tracking. Sentiment analysis ...